Compensation & Pay Plans

Pay for the results you want.

Your pay plan is your strongest management tool, and often the most out of date. We design pay plans for technicians, CSRs, sales, and managers that reward the right behavior, fit your budget, and are simple enough for everyone to understand on payday.

Sounds familiar?

• Your top techs earn the same as your average ones.
• Commissions reward selling, but not callbacks or quality.
• Nobody can explain how their own paycheck was calculated.
• Labor cost as a share of revenue keeps climbing.
• Changing the pay plan feels too risky to try.

What we design

• Technician pay: hourly, flat-rate, performance pay, or a blend — modeled against your budget.
• Spiffs and bonuses: tied to memberships, leads, quality, and callbacks.
• Office and CSR pay: incentives tied to booking rate and customer experience.
• Sales and comfort advisor pay: commission structures that protect margin.
• Manager bonuses: tied to department profit and scorecard goals.
• Rollout: a transition plan, side-by-side paycheck comparisons, and the conversation scripts for your team.

What you get

• Pay plan documents by role
• Cost model against your budget
• Transition and communication plan
• Payroll configuration support in your software

FAQ

Will changing pay make people leave?

A change needs to be understood before it is rolled out. We model each current employee’s pay, compare the old and new plans, and prepare the communication with your team.

Can you set it up in our payroll and field software?

Yes — including ServiceTitan payroll and performance pay.